- Effective Date
This Agreement becomes effective upon the Member’s enrollment and initial payment for membership services, whether through invoice, online checkout, or authorized payment platform.
- Membership Overview
Altera Wellness offers a membership-based model that provides patients with ongoing access to personalized care, physician oversight, and wellness treatments. This includes, but is not limited to:
- Weight loss and metabolic health programs
- Hormone optimization
- Functional health and preventative care
- Aesthetic and skin rejuvenation services
The specific services available to each Member will vary based on medical eligibility and selected treatment plans.
- Included Services
Membership may include, depending on clinical appropriateness and chosen plan:
- Monthly telehealth consultations with a licensed provider- Unlimited secure messaging for health-related questions
- Access to lab testing and interpretation
- Discounted pricing on eligible treatments and medications
- Tailored wellness plans, including prescription-based care
Altera does not guarantee access to specific treatments or medications. All prescriptions and services are subject to clinical appropriateness and physician discretion.
- Billing and Payment
Membership is billed on a recurring basis, according to the payment schedule selected at enrollment (e.g., monthly or quarterly).
- Membership fees cover provider access and clinical guidance.
- Medication or lab costs, when applicable, are billed separately or as part of specific treatment bundles.
- Prices are subject to change. Altera reserves the right to modify pricing or services with reasonable notice.
By enrolling, the Member authorizes Altera or its payment processor to charge the payment method on file per the agreed schedule.
- Cancellation Policy
Members may cancel at any time with written notice. However:
- Fees already paid are non-refundable unless otherwise required by law.
- Access to services continues through the end of the paid billing cycle.
- Certain treatment plans may require continued follow-up, even after cancellation, to ensure safe medicationtapering or transition of care.
- Medical Services Disclaimer
Membership with Altera Wellness provides access to health consultations and wellness treatments but does not constitute insurance or replace primary medical care.
- Altera is a telemedicine practice, and services are limited to the scope of care that can be safely andappropriately provided via telehealth.
- Medication prescriptions and treatment plans are determined solely at the discretion of the licensed provider.
- Not all members will qualify for every service.
- Telehealth and Consent to Treatment
By signing this Agreement, the Member consents to receive care via telemedicine. This includes video, audio, electronic messaging, and digital records. The Member understands:
- The potential benefits and limitations of remote care
- The risks of delays due to technology or lack of in-person evaluation- That telehealth services comply with applicable state laws
Members must be physically located in a state where Altera’s providers are licensed at the time of each consultation.
- Confidentiality and HIPAA Compliance
Altera Wellness maintains strict compliance with HIPAA and other federal privacy laws. All health information is securely stored and only accessible to authorized personnel. By enrolling, Members acknowledge and consent to the use of secure digital platforms for care, communication, and data storage.
- Member Responsibilities Members agree to:
- Provide accurate and complete medical history
- Update Altera of any changes in health status or medications
- Use the platform for medical purposes only
- Comply with care recommendations and follow-up instructions
Failure to adhere to these responsibilities may result in dismissal from the membership program.
- Modifications and Termination
Altera reserves the right to update this Agreement, services, or platform features at any time. Updated terms will be provided in writing or posted online. Continued use of services constitutes acceptance.
Altera may terminate a Member’s participation for reasons including but not limited to: nonpayment, inappropriate behavior, misuse of services, or clinical concerns.
- Acknowledgement
I acknowledge that I have read, understood, and agree to the terms of this Membership Agreement. I authorize Altera Wellness LLC to provide care in accordance with this agreement and applicable law.
