Suitability and treatment goals
Can NeoGen be used on darker skin, including Black skin?
Dr. Hasan considers NeoGen for patients across all skin types, including Black skin. Your skin, pigmentation history and treatment goals need an individual assessment. Pigment changes can occur, so suitability and treatment settings need careful review.
Sources: NeoGen USA public consent/screening ยท Theppornpitak et al. 2019
Is NeoGen a nonsurgical alternative to a facelift?
Dr. Hasan considers NeoGen a nonsurgical option for people seeking skin tightening and resurfacing who prefer to avoid surgery. It should not be expected to reproduce a faceliftโs surgical results. A consultation can help clarify which changes NeoGen may address and which require a different approach.
Sources: ASPS facelift explanation
Is NeoGen a nonsurgical alternative to eyelid surgery?
Dr. Hasan considers NeoGen an option for people seeking nonsurgical tightening and resurfacing around the eyes. It should not be expected to reproduce eyelid surgeryโs results. A small trial involving 18 volunteers studied wrinkles around the eyes; it did not establish equivalence to surgery. Eyelid hooding needs an assessment of its cause and suitable treatment options.
Sources: Theppornpitak et al. 2019 ยท ASPS brow lift
Can NeoGen help active acne?
Dr. Hasan considers NeoGen potentially helpful for active acne. Early research includes a small 2025 study by Watanabe involving five patients with acne and five with atopic dermatitis; it examined skin-bacteria changes after treatment and had no control group. That is preliminary evidence, rather than a guarantee of acne clearance. FDA clearance lists acne scars, not active acne. A consultation should assess your breakouts and the appropriate treatment options.
Sources: FDA K221873 ยท Watanabe, 2025 โ small uncontrolled study
Can NeoGen treat melasma or dark spots?
The cause of discoloration matters. Ask for a diagnosis and discuss the possibility of pigmentation worsening before selecting treatment. Changing or suspicious spots need medical evaluation.
Sources: Theppornpitak et al. 2019 ยท AAD sun-damaged skin
What are the risks?
Possible complications include infection, scarring and lasting discoloration. Ask how your history and the proposed treatment affect risk, and what follow-up is available.
Sources: NeoGen USA public consent/screening
What if I have cold sores?
Tell your clinician before booking treatment. A history of herpes is part of screening; any preventive prescription and timing must be individualized.
Sources: NeoGen USA public consent/screening
What if I am pregnant, breastfeeding or recently used oral isotretinoin?
Discuss this before treatment is scheduled. These are screening issues requiring a clinicianโs decision; do not rely on a general website answer for clearance.
Sources: NeoGen USA public consent/screening
What if I have eczema, a rash or difficulty healing?
Tell the clinician about current skin symptoms and past healing problems before a treatment plan is chosen. Suitability requires an individual review.
Sources: NeoGen USA public consent/screening
Planning your treatment
How many NeoGen sessions will I need?
Studies have used both a single higher-energy treatment and courses of lower-energy treatment. Your number of sessions and spacing should follow your treatment goal and healing response.
Sources: Bogle et al. 2007 ยท Gonzalez et al. 2008
Does NeoGen hurt or require numbing?
Comfort needs depend on the area and intensity. Ask which anesthetic or comfort measures your proposed treatment includes and how they affect your appointment and plans afterwards.
Sources: Manufacturer patient expectations
How long is a NeoGen appointment?
Alteraโs current menu lists 45โ90 minutes for NeoGen and 45 minutes for the eye area. Confirm the total appointment time for your treatment when booking.
Sources: Altera canonical menu
Can I combine NeoGen with other treatments?
Bring your recent and planned treatment history to consultation. Ask whether a combination is appropriate and what interval is needed; a package listing does not determine medical suitability.
Sources: Altera canonical menu
Recovery and aftercare
What might my skin look like during recovery?
Redness, warmth, tightness, swelling and later flaking can occur. Recovery varies with treatment intensity and the area treated. Your treating clinician will provide individualized written aftercare and explain which changes to expect.
Sources: NeoGen USA public consent/screening ยท Theppornpitak et al. 2019
How much time off work should I plan?
Visible redness, darkening or flaking may affect work and social plans, particularly after a more intensive treatment. Ask for an estimate of initial healing and visible recovery for your proposed treatment, alongside individualized written aftercare.
When can I wear makeup again?
Makeup should not be used to cover skin that is still healing. Ask your treating clinician when your skin is ready and which products to restart. Follow your individualized written aftercare rather than a fixed date from a general website.
How should I cleanse and moisturize afterwards?
Avoid rubbing, scrubbing or pulling off flakes while skin heals. Ask your treating clinician for the cleansing, moisturizing and skin-protection regimen suited to your treatment, and follow your individualized written aftercare.
When can I exercise, swim or use a sauna?
Exercise, swimming, saunas and other heat or water exposure need to be planned around healing. Ask your treating clinician when each activity can resume for your treatment intensity; follow your individualized written aftercare.
What about Florida sun exposure?
Plan sun protection around treatment, including shade and protective clothing while skin heals. Ask when sunscreen can be applied to treated skin and which product is appropriate. Follow individualized written aftercare and continue sun protection after recovery.
Can I have NeoGen before travel or an event?
Visible redness and peeling can make treatment immediately before an event difficult to plan around. Discuss recovery, follow-up, sun exposure and access to care when choosing a treatment date. Follow your individualized written aftercare.
Should I stop medicines, retinol or other skincare?
Bring your medication and skincare list to consultation. Ask which products need to pause and when they can restart, and follow your individualized written aftercare. Do not stop prescribed medicine without the prescribing clinicianโs guidance.
What symptoms should make me call the clinic?
Contact the treating team promptly for spreading redness, pus or discharge, fever or chills, severe persistent pain, or new blistering. Call (813) 906-1949 and follow any urgent-contact instructions your treating team provides. Follow your individualized written aftercare. For severe or rapidly worsening symptoms, seek urgent medical care if you cannot reach the team; call 911 for a medical emergency.
Sources: NeoGen USA public consent/screening ยท Theppornpitak et al. 2019
Results, pricing and booking
When will I see results?
Studies assessed improvement over weeks to months, with different schedules and treatments. Your follow-up should evaluate progress against the concern you wanted to address.
Sources: Bogle et al. 2007 ยท Theppornpitak et al. 2019
Will results last two years or be permanent?
Published studies do not establish a two-year result for every patient. Duration and possible maintenance should be discussed without promising a fixed lifespan. Read the NeoGen evidence guide for the studies and their limitations.
Sources: Bogle et al. 2007 ยท Gonzalez et al. 2008 ยท Theppornpitak et al. 2019
What does NeoGen cost at Altera?
Pricing depends on the treatment area and intensity. View Alteraโs current service menu and confirm your planโs total at consultation. View NeoGen pricing.
Sources: Altera canonical menu
Are payment plans available?
Altera has a Cherry payment-plan information page. Review the current terms and eligibility there; financing approval and payment amounts are not guaranteed. Review payment-plan options.
Sources: Altera Cherry page
Read the NeoGen evidence and recovery guide